FAQ

Frequently asked questions

How should I wash my shirt?


To wash your shirt, turn it inside out and machine wash cold. Use non-chlorine beach and do not tumble dry. To keep your T-shirt in top condition, do not iron the decoration area.




Can I track my order?


Yes, you will receive a USPS tracking number in your shipping confirmation e-mail.




Can I exchange or refund my order?


We start working on your order as soon as it is placed, so there is no exchange, returns or refunds on any orders.




I did not receive an order confirmation.


As soon as your order is placed, an order confirmation goes to the email address you entered in the checkout. If it’s missing, chances are there was something wrong with the order. Contact our customer service team at maeartcreative@yahoo.com and we’ll sort it out for you.




How quick is your turnaround time?


Standard turnaround is 5-10 business days. We are closed on weekends so those do not count as business days.




What forms of payment do you accept?


We accept all major credit card payments including MasterCard, Visa, American Express, and Discover.